Warranty

Sail Warranty Terms and Conditions

Effective Date: 26-08-2024
Supplier: Shade Space (“Shade Space”, “we”, “our”)
Customer: The purchaser of Shade Space products (“you”, “your”)

1. Overview

These Terms and Conditions apply to all custom shade sails (“Product(s)”) purchased through the Shade Space Custom Shade Sail Configurator available on our website. By using the Configurator and placing an order, you agree to these Terms and Conditions.

Shade Space manufactures each Product according to the measurements and specifications you provide through the Configurator. It is your responsibility to ensure that these measurements are accurate and verified according to our measuring instructions.

2. Customer Responsibilities

2.1 Measurement Accuracy
You are responsible for ensuring that:

• All measurements entered into the Configurator are accurate and complete, and
• Your site or structure is built or prepared in accordance with those measurements.

We recommend double-checking all dimensions and verifying fixing points, heights, and clearances before placing your order.

2.2 Measurement Instructions
Shade Space provides detailed measuring instructions to assist you in obtaining accurate measurements. You must follow these instructions carefully.

2.3 Changes to Site or Structure
If changes are made to the site or structure after your order is placed, any resulting fit or installation issues are the responsibility of the customer.

2.4 Choosing how your sail is manufactured
At the measurement step of the Configurator you choose one of two manufacturing methods. Which one you choose determines whether the Fit Guarantee in Section 2A applies:

• Manufactured to Fit my Space — you provide the distances between your fixing points, and we calculate the finished sail size, allowing for fabric tension, tensioning hardware and stretch. Covered by the Fit Guarantee.
• Manufactured to the Dimensions I Provide — you specify the exact finished size of the sail, and we manufacture precisely to those dimensions. Not covered by the Fit Guarantee.

If you are not certain which to choose, select Manufactured to Fit my Space, or talk to us before ordering.

2A. Fit Guarantee

2A.1 When the Fit Guarantee applies
The Fit Guarantee applies to custom shade sails ordered through our Configurator where you have selected “Manufactured to Fit my Space” at the measurement step.

With that option you give us the distances between your fixing points and we calculate the finished sail size. Because we make that calculation, we stand behind the result.

2A.2 What we promise
If a sail ordered this way does not fit the space you measured, we will manufacture a replacement free of charge. You do not need to return the original sail — it is yours to keep.

2A.3 When the Fit Guarantee does not apply
The Fit Guarantee does not apply where you selected “Manufactured to the Dimensions I Provide”. With that option you are specifying the exact finished size of the sail and we manufacture precisely to those dimensions, in the same way we would a standard-size sail. We cannot guarantee a fit against a finished size we did not calculate.

The Fit Guarantee also does not apply to standard-size sails, which are made to published dimensions and are covered by our standard 30-day returns policy instead.

2A.4 How to claim
Contact us within 30 days of delivery with photographs showing the sail in position and the measurements of your fixing points. We will arrange the replacement.

2A.5 Scope
The Fit Guarantee applies once per order, and only where the fixing points are in the positions measured at the time of ordering. It does not apply where the site or structure has been altered after ordering (see 2.3).

2A.6 Relationship to the warranty below
The Fit Guarantee sits alongside the workmanship warranty in Section 3 and is not limited by the measurement exclusion in 3.3.

3. Workmanship Warranty

3.1 Scope of Warranty
Shade Space warrants the workmanship and materials used in the manufacture of your Product. We will repair or replace, at our discretion, any Product found to have defects in workmanship or materials under the conditions set out below.

3.2 Warranty Period
This workmanship warranty runs for the same duration as the fabric manufacturer's warranty applicable to the material used in your Product:

• Monotec 370 — 15 years
• Commercial 95 — 15 years
• ExtraBlock 330 — 10 years
• Shadetec 320 — 10 years

The relevant Material Limited Warranty certificate for each fabric is linked in the table at the top of this page.

3.3 Exclusions
This warranty does not cover:

• Products affected by inaccurate or unverified measurements supplied by the customer. (Note: where you selected “Manufactured to Fit my Space”, fit issues may still be covered by the Fit Guarantee in Section 2A.)
• Damage caused by improper installation, including poor design, inadequate supports, incorrect tensioning, or unsuitable fixing points.
• Misuse, alteration, vandalism, or use for purposes other than intended.
• Damage caused by extreme weather or acts of nature.
• Damage resulting from lack of maintenance or failure to follow care instructions.
• Colour fading, chemical damage, or proximity to open flame or heat.
• Transit damage (claims must be made directly with the freight company upon delivery).
• Normal characteristics of textile manufacturing such as seams, joins, or minor colour variation between fabric rolls.
• Gradual sagging due to natural fabric stretch. Re-tensioning is a normal part of maintenance and should be done annually.

3.4 Customer Maintenance Obligations
You are responsible for:

• Maintaining proper sail tension after installation; and
• Conducting periodic checks or professional maintenance to ensure the sail remains correctly tensioned and secure.

3.5 Remedy
If a valid claim is made under this warranty, Shade Space will, at its discretion, repair or replace the Product or affected component. Refunds are not provided except where required by law.

3.6 Liability Limitation
Shade Space's maximum liability under this warranty is limited to the invoiced value of the Product. Shade Space is not liable for any indirect or consequential loss, including installation, removal, or labour costs.

4. Warranty Claim Process

4.1 Submitting a Claim
If you believe your Product is defective due to workmanship or materials:

• Contact your installer or Shade Space within 90 days of discovering the issue.
• Provide a written description and photographs showing the defect, along with proof of purchase.

4.2 Assessment
Shade Space will review your documentation and may request additional information or inspection before determining eligibility under this warranty.

4.3 Resolution
If approved, Shade Space will repair or replace the Product in accordance with Section 3.5.

5. General Terms

5.1 Governing Law
These Terms are governed by and construed in accordance with the laws of New Zealand.

5.2 Amendments
Shade Space may update these Terms at any time. Updated versions will take effect immediately upon posting on our website and will apply to future orders.

5.3 Acceptance of Terms
By placing an order using the Custom Shade Sail Configurator, you confirm that you have read, understood, and agree to these Terms and Conditions.

Material Limited Warranty

Each fabric carries its own manufacturer's material warranty. Download the certificate for the fabric you have chosen:

Monotec 370 — 15 years — Click here

Commercial 95 — 15 years — Click here

ExtraBlock 330 — 10 years — Click here

Shadetec 320 — 10 years — Click here